Jerry

You placed an order on a friday. Your order processed the following monday since we are closed on the weekend. You also emailed us asking if you could add on to your order. Customer service responded to you immediately letting you know that it wasn't a problem and you could place another order and we would add it to your order. We never heard back from you so your order was picked up by USPS.

The next day you emailed again asking if your order had shipped and we told you we responded to your email the day before but never heard back so it shipped.

You then emailed again the next day verbally abusing and berating our customer service rep saying we were ignoring your emails and we told you something must be wrong because we have been responding to all of your emails. Once again telling you that your order had shipped already. The customer service rep sent you screen shots of all of our replies to you in that email.

After you sent 2 or 3 more emails verbally abusing and berating our customer service rep you finally admitted that our emails had gone to your spam folder so you could clearly see we went above and beyond to help you. We can't control your spam filter. Instead of acknowledging that the problem was your spam filter, you continued to send emails verbally abusing and berating our customer service rep because USPS was running late with your package and blaming it on us. We can't control the shipping speed for USPS either. We processed your order in 2 business days. The rest of the time was travel time with USPS so no, we don't have 'extremely slow shipping'.

You then sent another rude email to customer service saying nowhere on our website does it say we aren't open on the weekends. She responded to you showing you that our hours of operation are clearly stated on the homepage of our website. You responded with another rude email. Honestly we were appalled at your dishonest and unreasonable behavior especially after going above and beyond to help you. We gave you top notch 5 star customer service just like we do with all of our customers. Thank you for the order Jerry and we're glad you enjoyed our products.